Managed IT Services

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Your company needs reliable technology to maintain productivity and a professional image, which instills confidence in your business for customers, vendors and partners. Ocotillo IT provides everything a business needs to operate and maintain business technology. Our business IT services range from simple repairs or installations of new devices and software to designing complete business network infrastructures. We help your company stay competitive with access to new technology strategies and solutions. With decades of experience maintaining business networks, we quickly diagnose and repair IT issues and offer ways to improve business productivity and security for your company. Our technicians help with these business IT services, and more:

• IT setup and repairs
• Network and device maintenance
• Helpdesk support
• Website issues
• Email solutions and troubleshooting
• Internet connectivity and WiFi
• Cloud services and migrations
• Office productivity software
• Data backup, recovery and storage
• Employee training for new devices, software and policy changes
• Installations, updates and patches
• Employee onboarding tech setup and complete tech offboarding
• Mobile device management, support and repair
• Cybersecurity incident response and protection
• Tech purchasing and budgeting advice
• Data wiping of old devices and computers
• Technology projects and relocations
• Desk phones or voice over IP (VoIP) internet (VoIP) telephony installation and support

When technology issues affect productivity, performance and revenue, you need rapid service response to reduce downtime. We can quickly solve many everyday IT problems over the phone or through remote screen sharing. For issues that require a technician to visit, Ocotillo IT provides onsite IT services and emergency repairs 24/7/365. Our  technicians are located in Chandler, not in call centers, and can complete same-day service in most cases. We offer on-demand service pricing or fixed low-fee monthly service programs, including:

• Onsite IT Service – In-person repair service, installations and for issues that cannot be resolved remotely
• Remote IT Service – Phone helpdesk and remote screen sharing for rapid assistance: Get help right away or schedule remote service for a convenient time
• Managed IT – Complete outsourced IT or affordable service packages based on the number of users or computer seats
• Custom Hybrid IT Service Packages – Specialized service agreements created for unique requirements

Ocotillo IT consultants can provide solutions for improving office productivity and lowering IT costs. Our technicians work in various industry sectors and have broad experience with the systems, brands and products in use. We can provide complete network access and security for your remote and work-from-home employees with office technology that includes everything your employees need, including desk and mobile phones, document signing, secure conferencing, employee monitoring and more. We can help your business with these solutions:

• Cloud productivity suites such as Microsoft Office 365
• Data management and storage strategies
• Outsourced managed IT services
• Remote workforce access, technology and security management
• Employee monitoring technology for security and productivity
• IT project consulting and Management
• Technology relocations, office mergers and new office setup
• Disaster recovery planning
• IT policy planning
• Employee IT training
• IT budget planning